Refund & Return Policy
Effective Date: August 31, 2026
1. 14-Day Standard Guarantee (EU Right of Withdrawal Standard)
At GearPickle, we are committed to providing top-quality pickleball equipment and curated lifestyle crafts (JL Crafted). In accordance with international consumer standards and the EU 14-day statutory right of withdrawal, we offer a transparent 14-day return window from the date your order is marked as delivered by the carrier.
Strict 14-Day Cutoff: All return requests must be submitted within 14 calendar days of confirmed delivery tracking. Orders beyond 14 days of delivery are final and cannot be returned or refunded.
2. Return Eligibility & Conditions
Eligible for Return:
- Paddles & Equipment: Brand new, unplayed condition with the original protective plastic film intact on the grip handle, original packaging, and tags attached.
- Balls & Accessories: Unopened, in original sealed packaging.
- JL Crafted Kits & Supplies: Unopened, unused, in original factory packaging with all components included.
- Apparel & Bags: Unworn, unwashed, with all original tags attached.
Non-Returnable Items:
- Paddles with removed handle plastic wrap, ball marks, court scuffs, or edge guard damage.
- Opened ball packs, opened grip tape, or items with broken hygiene seals.
- JL Crafted items that have been assembled, altered, or partially used.
- Customized, engraved, or personalized items.
- Items marked as "Final Sale" or "Clearance".
- Return requests initiated after 14 calendar days from delivery.
3. Return Shipping & Platform Fee Policy
Damaged, Defective, or Incorrect Items (100% Free):
If an item arrives damaged in transit, defective, or incorrect, report it to support@gearpickle.com within 48 hours of delivery with photos or video. We will promptly provide a free replacement or a 100% full refund with zero fees to you.
Standard Returns (Change of Mind / Preference):
To protect fair pricing and maintain transparency without hidden costs:
- Buyer-Paid Return Shipping: Customers are responsible for return shipping costs. If you use our prepaid US return label, a flat rate of $6.99 USD will be deducted from your final refund to cover carrier postage and handling.
- Non-Refundable Shipping: Any original express shipping fees paid at checkout are non-refundable.
- Smart Store Credit (Recommended): Opt for 100% Store Credit to receive an immediate refund plus a 10% bonus credit (e.g., a $100 return receives $110 in store credit) with no return label deductions!
4. How to Request a Return (RMA Process)
- Step 1 — Request: Email support@gearpickle.com within 14 calendar days of delivery with your Order Number (e.g., #GP1050) and reason for return.
- Step 2 — RMA Authorization: Our support team will review your request within 24 hours and provide an official Return Merchandise Authorization (RMA) number and warehouse address.
- Step 3 — Ship: Pack the item securely in its original packaging with the RMA number clearly included. Drop off the package with the designated carrier within 7 business days of RMA issuance.
- Step 4 — Inspection & Refund: Once received at our US warehouse, our quality team inspects the item within 1-2 business days. Approved refunds are processed to your original payment method within 3-5 business days.
5. Cancellations
Orders can be cancelled for a 100% full refund at any time before shipment processing. Once a tracking number has been generated and the package is dispatched, the order must follow our standard 14-day return process.
6. Return Address & Support
All authorized returns must be shipped to our US fulfillment facility with an approved RMA:
GearPickle Returns Department (RMA #{Your-RMA-Number})13955 Central Ave
Chino, CA 91710
United States
For any questions, reach our customer care team at support@gearpickle.com (Monday – Friday, 9:00 AM – 5:00 PM EST).
Last updated: August 31, 2026