Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about GearPickle, our products, and policies.

đŸ“Ļ Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping (2-3 days) and overnight shipping are also available. See our Shipping Policy for details.

Do you offer free shipping?

Yes! Orders over $50 qualify for free standard shipping within the United States.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also track orders in My Account.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, contact us immediately and we'll update it. Once shipped, you'll need to contact the carrier directly.

Do you ship internationally?

Currently, we only ship within the United States. International shipping may be available in the future.

↩ī¸ Returns & Refunds

What is your return policy?

We offer a 30-day return policy for unused items in original packaging. See our Return Policy for full details.

How do I return an item?

Email onmeevn@gmail.com with your order number, and we'll send you a return label and instructions.

How long do refunds take?

Once we receive your return, refunds are processed within 1-2 business days. It may take 5-10 business days for your bank to process the refund.

Can I exchange an item?

Yes! Contact us for free exchange shipping on size/color exchanges (subject to availability).

What if my item is defective?

Contact us within 48 hours with photos, and we'll send a replacement or full refund immediately, including return shipping.

🏓 Products

How do I choose the right paddle?

Consider your skill level:

  • Beginners: Look for lightweight paddles with large sweet spots
  • Intermediate: Composite paddles offer good control and power
  • Advanced: Graphite or carbon fiber for precision and performance

Need help? Contact our team for personalized recommendations.

What's the difference between indoor and outdoor balls?

  • Outdoor balls: 40 holes, harder, designed for wind resistance
  • Indoor balls: 26 holes, softer, better for controlled indoor play

Are your products USAPA approved?

Many of our products are USAPA approved for tournament play. Check individual product descriptions for approval status.

Do products come with warranties?

Yes! Most products include manufacturer warranties (typically 1-2 years for paddles and nets). Warranty details are in product descriptions.

Can I get product recommendations?

Absolutely! Our team is happy to help. Email suppoonmeevn@gmailor call during business hours.

đŸ’ŗ Payment & Security

What payment methods do you accept?

We accept:

  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Shop Pay
  • Apple Pay & Google Pay

Is my payment information secure?

Yes! We use industry-standard encryption and secure payment processors. We never store your credit card information on our servers.

Why was my payment declined?

Common reasons include:

  • Insufficient funds
  • Incorrect billing address
  • Card security holds

Contact your bank or try a different payment method.

👤 Account & Orders

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view order history.

How do I reset my password?

Click "Forgot Password" on the login page, and we'll email you reset instructions.

Can I cancel my order?

Yes, if it hasn't shipped yet. Contact us immediately: support@geonmeevn@gmail.com

Can I modify my order?

If your order hasn't shipped, we can often modify it. Contact us ASAP: onmeevn@gmail

🎁 Promotions & Discounts

Do you offer discounts?

Yes! We regularly offer promotions:

  • Sign up for our newsletter for a welcome discount
  • Follow us on social media for exclusive deals
  • Check our Sale section

Can I use multiple discount codes?

Only one discount code can be used per order.

My discount code isn't working. Why?

Check if:

  • Code is still valid (not expired)
  • Minimum order requirement is met
  • Products in cart are eligible
  • Code is entered correctly (case-sensitive)

🤝 Affiliate Program

How do I join your affiliate program?

Visit our Affiliate Program page and apply. We'll review and respond within 2-3 business days.

What are the commission rates?

Commission rates vary by product category (8-15%). Details are in your affiliate dashboard once approved.

When do I get paid?

Payments are made monthly for balances over $50.

How long do cookies last?

We use a 30-day cookie window for tracking referrals.

đŸĸ Business & Wholesale

Do you offer wholesale pricing?

Yes! Contact onmeevn@gmail.com for wholesale inquiries.

Can I sell GearPickle products in my store?

Possibly! Contact us to discuss partnership opportunities: onmeevn@gmail.com

📧 Contact & Support

How can I contact customer support?

  • Email: onmeevn@gmail.com
  • Phone: (Email Support Only)
  • Live Chat: Available during business hours
  • Hours: Monday-Friday, 9 AM - 5 PM EST

How quickly will I get a response?

We typically respond within 24 hours during business days, often sooner!

Still have questions?

We're here to help! Contact us and we'll be happy to assist you.