Orders and Shipping
How long does standard shipping take?
Standard delivery within the continental United States typically takes 5 to 7 business days. Express shipping options (2 to 3 business days) are also available during checkout. Refer to our Shipping Policy for carrier details.
Do you offer free shipping?
Yes. All domestic orders over $50 qualify for free standard shipping.
How do I track my shipment?
When your order is dispatched, an automated shipping confirmation email with carrier tracking numbers is sent to your email address.
Can I update my delivery address after placing an order?
If your package has not yet entered fulfillment at our warehouse, email us immediately at support@gearpickle.com with your order number. Once handed over to the carrier, address changes must be handled through carrier redirection tools.
Returns and Refunds
What is your return policy?
We maintain a standard 14-day return window from the confirmed delivery date. Items must remain in brand new, unplayed condition with original protective wrap and packaging intact. Please review our full Refund & Return Policy.
How do I initiate a return?
Contact support@gearpickle.com with your order number and item details. Our team will verify eligibility and issue return authorization instructions within 24 business hours.
What if an item arrives damaged or defective?
If your shipment arrives with transit damage or a manufacturing defect, notify us within 48 hours of delivery at support@gearpickle.com with clear photos of the issue. We provide immediate replacements or refunds at zero additional cost.
Paddle Specifications and Selection
What is the difference between 13mm and 16mm core paddles?
Core thickness directly influences energy return and ball control:
- 16mm Polymer Cores: Absorb more kinetic energy on contact, creating a softer touch, wider sweet spot, and superior control for resets, dinks, and third-shot drops.
- 13mm Polymer Cores: Provide higher pop and ball exit velocity, favored by aggressive players prioritizing drive power and rapid hand battles.
What surface material is best for spin generation?
Raw Toray T700 carbon fiber with natural microscopic texture provides superior spin retention over hundreds of hours on court compared to sprayed-on paint textures which wear smooth quickly.
What is the difference between indoor and outdoor pickleballs?
- Outdoor Balls: Engineered with 40 smaller machine-drilled holes, heavier gram weight, and firmer composite plastic to resist outdoor wind and asphalt abrasion.
- Indoor Balls: Feature 26 larger holes and softer plastic composition for true bounce on gym wood or modular indoor court tiles.
Payments and Customer Support
What payment methods are supported?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are protected via 256-bit SSL encryption.
How can I reach support?
Our player support team is available Monday through Friday, 9:00 AM to 5:00 PM EST via support@gearpickle.com or through our Contact Page.